Support and Help Channels

  • 1 hour ticket response time

  • A one hour Inquiry Resolution Warranty

  • Each ticket that you post to our technical help staff will be responded to within less than 60 minutes. All basic problems shall be addressed straight away. However, if the service inquiry you have sent requires some help from a capable administrator, we are going to address the ticket to him and will inform you about the postponement.

  • Top quality support service

  • Professional Tech Assist Service

  • We are online for you 24x7x365 to offer you guidance and client support and to help you with any trouble that you might encounter whilst administering your virtual server. We can easily assist you with all installed in advance programs, plus your OS, server administration panel (based on the VPS type) and the Site Control Panel made solely by our company.

  • Intuitive help center

  • An Intuitive Help Zone

  • A complete and regularly updated article base is incorporated into our in–house built Site Control Panel. It includes quick tips on how to perform all the general site managing duties. The Help area gives you thorough how to article tutorials and step by step video tutorials. You can open the Help area by clicking the Help or Video buttons in the right side of each Control Panel section.