Support Channels

  • 1 hour ticket response time

  • A One–Hour Support Ticket Response Guarantee

  • Each assistance request you submit to us will be dealt with within maximum 1 hour. In case your trouble ticket or e–mail requires additional assistance from a server administrator, we’ll without delay forward it and leave a note to let you know that your matter is being worked on. If you make use of the Admin Services package, any of the server management services included there will be executed at a time of your choosing.

  • Top quality support service

  • A Top–Notch Help Desk Support Service

  • Our client support staff will be online for you 24x7x365 should you need assistance while working with our Site Control Panel or with any of the applications that we have preinstalled for you on the dedicated hosting server. What is more if you need assistance with the ordinary administration tasks on your server, you can have a look at the Admin Services package, which includes data backup disk storage space, OS updates on a weekly basis, troubleshooting and installation services, server monitoring and restarting procedures, etcetera.

  • Intuitive help center

  • A User–Friendly Help Section

  • Every Linux dedicated hosting server is fitted out with our charge–free Site Control Panel, which sports an in–depth knowledgebase and a selection of educational video tutorials. Whenever you need help working with the Site Control Panel, just click the Videos or Help buttons in the upper right corner.